Author Archives: Ian

3 Cs of branding – a remedy for new year branding resolutions…

3cs

Last year at a presentation I was giving on brands and branding a lady asked me what I considered to be the three most important characteristics of strong brand. I can’t remember exactly what I said at the time, but I can remember that my answer probably involved four factors rather than three.

The start of a new year is a classic time for organisations to take a fresh look at their brands and branding – for a quick health check, light refresh or perhaps the full rebrand workout.

If you are embarking on this process and looking for some simple critique criteria, these basic pointers may be a good place to start. So here they are, rationalised down to three essentials. And in a classic 3 C marketing format.

The three Cs of branding:

Credibility

/ Is it relevant to the values and goals of your company?
/ Is it relevant to target audience?
/ Does it give instant reassurance and trust?
/ Is it in step with today’s world?
/ Does it encourage an emotional connection as well as a rational one?

Consistency

/ Is it executed to a high standard across all applications?
/ Do your people understand your brand and its importance?
/ Is it easily recognisable – look and feel/tone of voice/behaviour?

Competitive

/ Does it stand out?
/ Does it support your USPs?
/ Does it add value?

Value propositions today…

Today, in the ongoing realm of austerity, cuts and general belt tightening, company value propositions are changing. They are increasingly about how brands help deliver more value for less.

Traditionally, the value proposition describes the thing or things that elevate a standard commodity into a must-have brand. When times were good value propositions were often about an amazing service, experience or leading edge design, performance and innovation. They justified a higher price with superior standards.

Tesco has been on the value case for a while with ‘Every little helps’, but here are two recent campaigns built around new value propositions that reflect the current trend:

Sainsbury’s: Live Well for Less.

Kodak: Beautifully Cheap Printing.

Both neatly combine a saving message with positive benefit. Kodak has even embraced the ‘C word’ of value – Cheap. And Sainsbury’s is crediting its new line with a 6.6% rise in profits.

So, it might be time to reconsider your own value proposition: does it communicate real value alongside a big positive customer benefit? If not it might be worth talking to Milestone about our brilliantly cost effective branding services…

Branding fish

River Cobbler and chips anyone?

The naming and branding of fish is something that’s intrigued me for many years. It started when I discovered that the old chip shop fave Rock Salmon was actually a type of Dogfish. Of course, our job at Milestone involves the naming and branding of organisations, products, services and events. So who gets to do fish? And how do they come up with such unlikely names?

Fish Counter

Fish is good for you, so we should be eating more of it. Right, but they are also a scarce resource so we should be choosy about which ones we go for. Against this backdrop is a new sustainable selection coming to a slab near you:
Basa
River Cobbler
Pangasius
Panga
Vietnamese Catfish
Mekong Catfish

Sounding a bit fishy?

Well, the thing is they’re all the same fish. Latin name: Pangasius Bocourti, it is a type of catfish from the Mekong River in Vietnam. I’ve tried it and it’s OK – firm, white and bland. Just how we like fish in the UK. But I can’t help thinking that the confusion with the naming just leaves a bad taste, so to speak. Brands work best when they are confident and single minded. Like cod or haddock.

So, next time you’ve got a new product to name think fish. And if you can do better than River Cobbler you’re laughing.

CorpComms Award Winners

Milestone and RAC were celebrating a win at the Corp Comms Awards this week. We won best corporate publication for the RAC Report on Motoring. It was a great team effort from everyone involved that made it an award winning entry this year. Milestone’s Peter Wilkinson and Paul Napleton from RAC accepted the award from comedian host Alun Cochrane.

CorpComms 2011 best corporate publication - private sector

The future’s electric

If you think electric cars are for tree huggers only, think again. We went along to the RAC’s Future Car Challenge on November 5th. Like a London to Brighton run in reverse, it was a showcase for the latest EVs (electric vehicles) with a finish line in Regent Street. Grand Design’s Kevin McCloud was taking part in a Delta E4 Coupe – just one of a new wave of British electric sports cars. Pictured here is the amazing Lightning GT.

For more information about their range of electric sports cars visit the EEMS Accelerate website.

It’s a wrap

The technique of vinyl wrapping makes cars the perfect vehicle for your creative marketing ideas. Why not take a leaf out of Lex Autolease’s book and go electric too. This is the new Nissan Leaf electric car with a full body wrap designed by Milestone. Used as a city run-about it helps promote their fleet business and supports their leading edge proposition. And it’s zero emission. Why not lease one from Lex Autolease? The wrapping process is simple, using a heat shrink technique to wrap full colour printed vinyl around the bodywork. Just think of the possibilities…

Nissan Leaf

The power of branding and digital marketing

I was up bright and early this morning to speak at a breakfast meeting – thankfully just down the road in my hometown of Marlow. Our client, accounting firm Rouse Partners was launching its new identity and website – courtesy of Milestone – and I was there to regale the story. The audience was a mixture of customers and contacts, marketing professionals and business owners. They’d been lured out of bed at an early hour with the promise of breakfast and branding and a guide to social media marketing. The Chartered Institute of Marketing’s head of insights Thomas Brown followed my talk with the latest thinking on social media including a host of scary statistics, examples and case studies. Apparently, there’s been more hours of film watched on YouTube than broadcast by all of America’s TV stations since 1948. The big and exciting challenge for marketers is how to form effective social media strategies – we’re all still experimenting and learning…

A quick poll of the audience identified that all were on LinkedIn except one. And only one had a website optimised for mobiles – Rouse.

For more details, slides and links visit the event page on Rouse’s website.

Rouse website on iPhone

Mipellssed Wdors

Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a total mses and you can sitll raed it wouthit a porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh?

This neat example demonstrates our brain’s remarkable ability to make sense of messed-up words. It works in other languages too, not just English. It shows how our brains work things out by identifying and forming patterns. To save us the effort of thinking, which is really hard work, it short cuts the gaps and gives us the answers. Good branding works in much the same way. Our eyes scan the screen, shelf, page or pack looking for reassuring visual branding cues. If it all makes sense we buy it. But if things don’t join up easily we have to stop and think. This is now hard work for us, so there’d better be some quick answers. The moment there’s any confusion we’re on to the next screen, shelf, page, pack…